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Jay Coles Team was built on a commitment to superior service, honesty, integrity and building value for our clients. With a leading presence in the Western New York market since 1993, we are your trusted advisors and neighborhood experts. As you browse our site, note the reviews listed from recent clients. We strive to make each experience worthy of a 5 star review.

In this market, experience counts! The tenure of our agents is impressive. Our team has many decades of collective experience overcoming obstacles and negotiating the best outcomes for our clients. We work hard to make sure your needs are met which ensures your position in the market is a strong one.

There is no substitute for a strong track record of success.

* Our team has been consistently ranked in the top 1% Nationwide for transactions

* And in our home market we pride ourselves leading the area in sales.

We would look forward to an opportunity help you capitalize on the opportunities that exist in today's market.

Meet the Team!

Jay Coles

Born and raised in Southtowns, Jay always had an interest in real estate as an investment vehicle. He bought his first investment property at age 21 and never looked back.

Since 1993, Jay and his team have handled almost 1,000 transactions involving single family homes, multi-tenanted investments, commercial mixed use, and medical space.

In addition to working for clients, Jay manages his own portfolio of buildings in the Southtowns.

For almost 25 years, Jay has focused on representing sellers and purchasers with a keen eye for value and opportunity. Jay has assembled a team of specialists and transaction support to ensure each transaction has a successful outcome for the client.

The unique collaborative approach of Jay Coles Team has been highly successful now for 25 years, with the tenure of team members being the longest in Western New York.

Our team's stats rank us in the top 1% nationally, handling well over 100 transactions per year.

Chuck Schaffstall

A full time licensed Real Estate Agent since 2002, with the Jay Coles Team, Chuck was born and raised in the Buffalo area. Being raised in both Kenmore and Orchard Park, he is very familiar with the North and Southtowns, not to mention the surrounding areas. He spent numerous years as a purchasing agent in a manufacturing plant before making a career change to real estate.

He knows that whether buying or selling a home, the experience can be both exciting and scary at the same time. His goal is to provide guidance, information and support to help you find your dream home, sell your current home, or both.

His specialties are Buyer Agent, Seller Agent, Southtown, Northtown City Living, Residential, Single-Family, Multi-Family, Condo/Townhouse, First-Time Homebuyers, Investment, Lots/Land, New Construction, and Relocation.

In his free time, you can find him and his family out and about enjoying the many activities Buffalo has to offer. They take advantage of all four seasons. In winter, you can find them on the ski slopes. In the spring and summer, they are either at a festival or at the waterfront. In the fall, they are walking at local parks enjoying the fall foliage. Exploring Buffalo is one of their favorite things to do!

Chuck resides in Orchard Park, NY along with his wife, Amy, daughters Molly and Katie, and son, Andrew.

Lisa Edwards

Licensed Real Estate Salesperson, Internet Marketing Coordinator - Administrative Assistant

Lisa has been with the Jay Coles Team since 2005. She is a Licensed Real Estate Salesperson but also maintains the Team’s internet content, handling transaction coordinating and print media advertising.

Lisa’s strategic yet personable approach to the home buying and home selling process has built a reputation for her refreshingly friendly customer care and proven ability to guide buyers to obtain the best value for their dream home and to assist sellers to a smooth, stress-free sale of their home.

Lisa is devoted to her family, husband Mike, their two children and 3 dogs. She resides in Hamburg, which is one of her specialty areas. She considers herself an animal lover and has 2 rescue dogs. When she’s not working, she enjoys playing with her dogs, gardening, cooking and good wine.

Michele Hovey

Michele Hovey has the experience and knowledge as a full time real estate professional to provide exceptional service throughout the home selling and buying process. Whether you are purchasing your first home, or you buy and sell real estate frequently, she will represent your interests and make sure you have the best advantage in the market.

Western New York is an exciting, dynamic place to live and work. Knowledge of the history, school districts and neighborhoods is invaluable. Having grown up in Western NY, and living in varied areas of the City of Buffalo and the Southtowns, Michele has first-hand knowledge of those important aspects of selling and finding a new home.

Michele has been in sales since 1994 and has worked in a variety of industries. She has the drive, creativity and knowledge to help you make the best financial and home ownership decisions. She is proud to be a member of the Jay Coles Team.

Brad Zattosky

Licensed Real Estate Salesperson

Stephen “Brad” Zattosky joined the US Army in 2008 as an Electronic System Repair Technician before being honorably discharged in 2011. Brad moved to Buffalo in 2011 to attend Canisius College and earned his Bachelors of Science degree for Marketing in 2015.

Brad became a full time licensed Real Estate Agent in 2015 and is proud to be part of the Jay Coles Team.  He currently resides in Tonawanda, NY with his two Chocolate Labradors and enjoys spending his free time working on his house and being around friends and family.

Now more than ever homeowners and homebuyers need someone to represent them who not only has extensive knowledge of the market, but someone who will always look out for their customer as well as to advocate on their behalf.  Whether you are a first time seller or buyer or if you had sold and bought multiple homes, Brad will be there to represent you throughout every step of the process.

Kathleen Cunningham

Licensed Real Estate Salesperson

Kathleen started her real estate career in 1983 after working as a paralegal in a real estate attorneys office. She was a new Mom and thought this would be the best way to juggle both work and career.  After earning the Rookie of the Year award her first year the real estate bug bit her and she knew she had found her passion. She also found an interest in new construction and represented a smaller builder that allowed her to learn another side of the business. In the late 90's Ryan Homes approached Kathleen to represent them in an exclusive community in Orchard Park and she left the existing real estate world to be part of the Ryan Homes Team. 5 years later Marrano Homes recruited her to be their Out of  Town Sale Representative and she represented them in Boston, Massachusetts  twice and then in Hillsboro Beach Florida twice living, working and managing all aspects of the project she was representing. Once back in Buffalo she stayed in the new construction field but the existing real estate market was calling to her. Kathleen and Jay Coles have known each other for over 20 years and have always had a mutual respect for each other because of their similar work ethic.  Kathleen knew that when she did go back into the existing real estate field that there would only be one choice and that would be the Jay Coles Team. She is so excited to be joining his successful team of excellent agents and is looking forward to bringing her expertise of new construction to both the team and her future clients.

On the personal side, Kathleen has two children,  four Grandsons ages 1-4 and lives with her best friend Bella - a ten pound toy poodle.  She loves to golf, travel and  spend time with her family and friends.

Working as a Team with a Focus on You

Jay Coles Team is the top residential team in Orchard Park. We service Buffalo, Orchard Park, East Aurora, Hamburg, Amherst, Williamsville, West Seneca, Clarence, Holland, Wales, Colden, Boston, and surrounding areas.

Free, Quick Home Evaluation – Find out what your home is worth

New Listings Delivered – Exclusive home matching service for VIP members

Foreclosures and Distress Properties – Get a FREE list delivered weekly of distress properties and foreclosures

Stop Paying Rent – Stop wasting thousands of dollars on rent and own your own home

Prices in Your Area – Find out what the home down the street sold for

27 Seller Tips – Quick and easy fix ups to sell your home fast and for top dollar